Privacy Policy – Climb Academy

Welcome to Climb Academy!
Your privacy — and your child’s online safety — are extremely important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our digital products.

1. Who We Are

Climb Academy is an online platform providing digital children’s books and audiobooks designed to inspire young readers and support families through engaging, educational stories.

Website: https://www.climbacademy.com
Email: help.climbacadem@gmail.com

If you have any questions about this Privacy Policy or how your data is handled, please contact us at help.climbacadem@gmail.com.

2. Information We Collect

When you visit, register, or purchase from our website, we may collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Billing address

  • Payment details (processed securely by third-party providers — see Section 7)

b. Account Information

  • Username and encrypted password (if you create an account)

  • eBook or audiobook order history

c. Technical Information

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and interaction data (for analytics and performance improvements)

d. Children’s Data

Climb Academy does not knowingly collect personal data directly from children under 13 years old.
All purchases and communications must be made by a parent or guardian.

3. How We Use Your Information

We only use your data to:

  • Process and deliver eBook and audiobook orders

  • Provide customer service and order updates

  • Send newsletters, reading guides, and special offers (only if you subscribe)

  • Improve website performance, usability, and security

We never sell or share your personal information with third parties for marketing purposes.

4. How We Protect Your Data

We use advanced security measures to safeguard your personal data, including:

  • SSL encryption on all transactions and account pages

  • Secure payment processing through Stripe and Mollie (Climb Academy never stores your card details)

  • Limited staff access to customer information

  • Data minimization and regular audits

  • Automatic deletion of data when no longer required for its original purpose

5. Cookies and Tracking

We use cookies to improve your browsing experience and understand how visitors use our site. Cookies help us:

  • Keep items in your cart

  • Remember your login details and preferences

  • Analyze site traffic and improve performance

You can disable cookies in your browser settings, but some features may not work properly as a result.

6. Email Communication

When you subscribe to our newsletter, you may receive occasional updates about:

  • New eBooks and audiobooks

  • Reading guides and printable activities

  • Promotions and special offers

You can unsubscribe anytime using the link at the bottom of our emails or by contacting us at help.climbacadem@gmail.com.

7. Third-Party Services

We work with trusted service providers to securely process payments, send emails, and improve your experience.
These third parties comply with GDPR and other privacy standards.

Service Purpose Provider
Payment Processing Secure payments and transactions Stripe, Mollie
Email Delivery Newsletter and order confirmations Mailchimp, Sendinblue
Analytics Site usage and performance Google Analytics
File Hosting Delivery of eBooks, audiobooks, and wallpapers Amazon S3, Google Cloud Storage

Each provider has its own privacy policy outlining how your data is handled.

8. Your Rights (GDPR & CCPA)

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent to marketing at any time

  • Request a copy of your stored information

  • Object to processing in certain situations

To exercise any of these rights, please contact us at help.climbacadem@gmail.com.
We respond to all requests within 30 days.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.
The “Last Updated” date above shows when the latest version took effect.
Major changes will be clearly communicated via our website or email.

10. Contact Us

For questions about this Privacy Policy or how your information is handled, please contact:

📧 Email: help.climbacadem@gmail.com
🌐 Website: https://www.climbacademy.com

Climb Academy

Safe stories. Smart readers. Happy minds.